Message for U.S. Citizens: Social Security Services

The Social Security Administration (SSA) has consolidated its overseas operations into several regional offices that provide a full range of SSA services for U.S. citizens residing outside of the United States. Effective October 1, 2017, individuals residing in Belize who require social security services or have questions about SSA benefits must contact the SSA Federal Benefits Unit (FBU) located in Costa Rica, rather than Belize. Please, be advised that as of October 1, U.S. Embassy Belize can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues.

For more information or any questions about the services provided at the FBU in Costa Rica and how to contact them, please visit their webpage at: https://cr.usembassy.gov/u-s-citizen-services/social-security/.

You can also reach them at 00-506-2519-2000, or online at https://cr.usembassy.gov/u-s-citizen-services/social-security/fbu-inquiry-form/

For comprehensive information on SSA’s services abroad, please visit SSA’s webpage, “Service Around the World.” If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.

For further information:

See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Belize Country Specific Information.

Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.

For any emergencies involving U.S. citizens, please contact the American Citizens Services (ACS) Unit +501-822-4011 EXT 4201, ACSBelize@state.gov, 8:00 a.m. to 5:00 p.m. Monday through Friday. After-hours emergency number for U.S. citizens is +501-610-5030. The U.S. Embassy in Belize is located at 4 Floral Park Road, Belmopan City, Belize.

Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).

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